Articles on executive development and topical management issues from our team.
Click below to download pdfs...
by Bill Shedden
Executive Decisions - Bill Shedden comments on trends in Executive Development....
(Published in Training Journal September 2009)
In the last of a three-part series on talent management, Steve Macaulay and Sarah Cook look at implementation
Leading the public sector through its lean years
(Presented at a Fujitsu Partners in Government Event, 24 November 2009)
Andrew Kakabadse discusses how leaders in the public sector today face an unprecedented challenge: how do they deliver effective and efficient services while also cutting costs? . . .
Strengthening the Service Case
(Published in Think Cranfield, 4 November 2008)
Bob Lillis and Steve Macaulay explain that decisions are rarely taken simply on rational and logical grounds. Political savvy is required . . .
Better Project Teams
(Published in Think Cranfield, 8 September 2008)
Steve Macaulay explains the importance of personal team member and team performance goals being in some way aligned.
Look back to move forward
(Published in Customer Strategy, July 2008)
Bob Lillis and Steve Macaulay describe how executives responsible for service need to be drivers of strategy, not just deliverers. The way forward is to start by asking some searching questions, particularly about the organisation?s historical priorities, and then talk the language decision makers understand.
Is your customer service training on target?
(Published in Training Journal, May 2008)
Steve Macaulay and Sarah Cook argue that training frontline employees in customer skills will have only limited effect unless more attention is paid to leadership and the organisation as a whole.
If customer service is so important...
(Published in Customer Strategy, Spring 2008)
Steve Macaulay and Sarah Cook advocate organisations take a pragmatic but thorough review of service strategy, balancing a clear focus on what really matters to the customer with necessary sales targets, costs and benefits management.
Taking Stock of the Team [163 KB]
(Published in Training Journal July 2007)
Regular reviews of team effectiveness are essential. Steve Macaulay and Sarah Cook explain how to conduct a team audit.
Accentuate the Positive [174 KB]
(Published in Training Journal May 2007)
Steve Macaulay and Sarah Cook argue that placing more weight on identifying and building on personal strengths is a good way to enhance performance.
Customer-centric Health [707 KB]
(Published in Customer Management Magazine September/October 2006)
A healthy business is a customer focused one. Steve Macaulay and Sarah Cook ask, if you were to X-ray your organisation, what would you find?
Using a Vision [2 MB]
(Published in Training Journal April 2006)
How does an effective vision help an organisation to succeed?
A Wing and a Prayer [6.2 Mb]
by Michael Dickmann, Hilary Harris and Frances Wilson (Published in People Management, January 2006)
Why and how are successful global organisations investing in international management development?
Hands on Managers Deliver
by Steve Macaulay and Graham Clark (Published in Think Cranfield, January 2006 and BetterManagement.com)
There is no simple formula for successful delivery-focused leadership, but there are some clear pointers. The authors explore the secrets of Tesco's success.
Facing the Devil in the Detail
by Steve Macaulay, Sarah Cook and Hilary Coldicott (Published in Training Journal, October 2005)
Few organisations implement change effectively. The authors explain how to handle change - and avoid spreading disappointment and disillusion
Stand and Deliver
by Steve Macaulay, Sarah Cook and Hilary Coldicott (published in Customer Management, Nov 2005)
Golden rules to ensure consistent customer service.
Setting Sail for Change
by Steve Macaulay and John Dickson (published in Cranfield's Management Focus journal, Spring 2005)
Executives facing a constant stream of complex change may wish for a set of procedures and rules - a map which will guide them in unknown territory. Although such a map may be unrealistic, critical guidance is possible...
Management Development - Making it Work
By Peter Graham (Published in Cranfield's Management Focus journal)
The business requirement to provide evidence for the link between management development and organisational performance has never been stronger. How can your organisation calculate, in visible terms, the return on investment claimed for management development?
Executive Development Today
by Bill Shedden
Executive Development today is almost unrecognisable when compared with a decade ago. In the fast-paced and demanding society of the 21st century where value for money and a balance between personal and organisation development are key, a new generation of customised programmes are being born...