Operations, Programme Management and IS
Based on our extensive research and experience of working with business, our Operations Management, Programme Management and Information Systems programmes can help you and your organisation to improve your management practices and achieve long-term performance improvements.
Whether you are looking to develop a more strategic approach, increase your effectiveness or get the best value from your investments, our programmes offer you the opportunity to achieve this. Depending on your area of interest, you will deepen your knowledge and dramatically increase your effectiveness in areas such as innovation and service management. You will be equipped with the latest tools and techniques you need to achieve excellence in your role and achieve business objectives.
Our programmes are highly regarded for bringing together academic thinking with practical tools and experience, enabling you to innovate, implement and drive change in your organisation.
3 ½ + 3 + 2 days
For IT leaders and executives with a desire to lead in the future.
This programme will equip you with the knowledge, skills and tools you need as an IT leader, enabling you to improve your organisation’s effectiveness in the use of IT. By the end of the programme, you will have developed your leadership skills whilst shaping the strategic direction and value of IT in your organisation.
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3 days
For executives who are responsible for managing innovation.
The programme is about understanding the ‘innovation process’, including the four dimensions of product, service, process and business innovation. By the end of the programme, you will have a better understanding of the key issues in managing innovation, so as to develop a clear innovation strategy that focuses on creating breakthrough products and services that bring sustainable competitive advantage.
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2 days
For directors and managers responsible for reviewing, developing or improving service strategy.
This innovative programme will enable you to develop a more compelling case for service improvement that engages your stakeholders and delivers real value. It will increase your confidence to provide leadership in service management and the ability to use tools and techniques to tackle operational problems relating to service.
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3 days
For managers with responsibility for strategy implementation and performance measurement.
This programme will help you to successfully design and execute strategies and policies using Strategy/Success Maps and Balanced Scorecards. You will be shown how by visually mapping the relationships between your different strategic performance objectives, you will clarify and communicate your organisation’s strategy. By the end of the programme, you will be able to turn these strategies into successful actions.
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2 days
For managers, executives and analysts who have responsibility for implementing performance measurement and continuous improvement initiatives.
This course looks at the effective implementation of performance management initiatives and suggests ways to successfully utilise information to improve performance. Starting from the linkages between strategy, performance measurement and continuous improvement, the workshop then looks at the roles of performance information, the use of software packages and at a range of problem-solving techniques. Subsequently, the involvement of the workforce is discussed as a fundamental means to strengthen a culture of performance and to achieve continuous improvement.
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2 days
For project managers, programme managers and directors who are looking to improve their performance in managing programmes.
This programme will give you the latest thinking and the behavioural competence that underpins effectiveness in programme management. At the end of the programme, you will be equipped with the necessary frameworks to help you to improve your performance as a programme manager.
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2 days
For managers of IS/IT investments and other change initiatives.
Identifying and realising the benefits from business projects and change programmes is challenging for most organisations. But by adopting the Cranfield Benefits Management approach many organisations have significantly increased the value delivered from their investments in projects and change initiatives, including those enabled by IT.
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For inidividuals responsible for liaising with the different areas of the business.
Effective IT Relationship Management has been proven to significantly increase the performance of IT. Specifically, it contributes to greater alignment of IT and the business, increased innovation for IT, enhanced levels of stakeholder satisfaction and creating a voice for IT on the strategic agenda.
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