Operations, Programme Management and Information Systems
Operational Performance Management
Maximising your Operational Performance
This programme will show you how to maximise your organisation’s performance and achieve operational excellence. You will look at how to effectively implement performance management initiatives and understand how to use information successfully to improve performance.
If booked with Strategic Performance Management, on consecutive dates, the total price will be £3700 + VAT.
What will I get out of the programme?
You will:
- Achieve improved performance through operational excellence and provide value for your key stakeholders
- Set appropriate targets to motivate the workforce
- Enhance the efficiency of processes while improving the quality of products and services
- Be able to connect strategy with performance improvement initiatives
- Critically review the role of performance information in your organisation
- Be able to assess the range of software solutions available in the market and alternative software solutions
- Enhance both the efficiency of processes and the quality of products and services delivered by your organisation.
Your organisation will gain:
- The ability to better implement a more robust process of operational performance and measurement
- An enhanced approach to management practice and business performance.
Clinics
Private and public sectors clinics are designed to give delegates the opportunity to discuss their own performance measurement and management issues outside the classroom.
What is the programme about?
The programme explains the linkages between strategy, performance measurement and performance improvement. It also considers the role of the workforce as a fundamental means to achieve continuous improvement.
Day One covers:
- Introduction
- Use of Information
- Improving Internal Processes and Partnerships
- Data Automation.
Day Two covers:
- Continuous Improvement
- Tools and Techniques
- Implementation
- Organisational Learning and Culture.
Who is the programme for?
Managers, executives and analysts who have responsibility for performance measurement and improvement projects.
- Heads of Department and Line Managers
- HR Managers
- IT Managers and Analysts
- Members of Performance Management, Improvement and Delivery Teams
- Performance Analysts.
Director(s)
Pietro Micheli
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Download application form (doc)
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