Managing the Supply Chain through Processes & Partnerships Timetable
Day 1:
Covers:
Competing through capabilities
Supply chain management
Measuring profitability of customers and suppliers
Customer relationship management
Day 2:
Covers:
Supplier relationship management
Customer service management
Demand management
Order fulfilment
Day 3:
Covers:
Product development and commercialisation
Returns management
Supply chain mapping
Implementing and sustaining supply chain management process
Day 4:
Covers:
Developing supply chain metrics
Conducting cross functional assessments of the SCM process
The agile supply chain
Day 5:
Covers:
Developing and implementing high-performance relationships in the supply chain
Supply chain management: the next steps
This timetable is subject to change