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Mike Kennerley, Strategy and Performance Manager, talks about how the University of Leeds have introduced the balanced scorecard approach to support the implementation and development of a strategy to address recent changes in the regulatory and funding environment for Higher Education |
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Martyn Craske explains how, through the implementation of Lean, the Department for Work and Pensions now delivers services to its customers more quickly, more tailored to their needs and at a reduced cost. DWP are also achieving an improved level of engagement with staff where Lean has been adopted. Martyn goes on to speak about the challenges DWP faced when introducing Lean within different areas of the organisation |
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Prof Zoe Radnor, Chair of Operations Management at Cardiff Business School outlines how, having had fantastic roll-out of Lean tools across all departments, government services and health authorities now need to focus on creating 'organisational readiness' for Lean and develop a capability to understand demand in order that they can add value to their services instead of purely addressing efficiency |
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Martin Cummins, Strategic Performance Manager for the Environment Agency speaks to Dr Pietro Micheli |
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Rob Lambert, Senior Lecturer in Management Information Systems, speaks to Dr Pietro Micheli |
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Paul Vaughan, Senior Manager - Policy and Communication (Fife Council) talks to Dr Pietro Micheli |
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Mark Jennings, Director of Healthcare Improvement, The King's Fund speaks to Dr Pietro Micheli |
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Tom Gash, Fellow at the Institute for Government, speaks to Dr Pietro Micheli |
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Frank Buytendijk, Vice President and Fellow of the Oracle Corporation, speaks to Dr Pietro Micheli |
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Elizabeth Honer, Public Sector Manager, speaks to Dr Pietro Micheli |