Cranfield School of Management | Roy Staughton Publications

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Faculty

Roy Staughton Publications

Visiting Fellow,
International Centre for Programme Management,
Cranfield School of Management

Roy Staughton

Biography

Recent Publications

Johnston R., and Staughton R.V.W., “Establishing and Developing Strategic Relationships – The Role for Operations Managers”, International Journal of Operations and Production Management, 29 (6) 564-590, 2009

Staughton R.V.W., McLean A, J., Johnston R., “Measuring Business Relationships to Improve Financial Performance”, submitted to Sloan Management Review July 2009

Staughton R.V.W., and Johnston R., “Operational Performance Gaps in Business Relationships”, International Journal of Operations and Production Management, 25 (4) 320-332, 2005

Johnston R., and Staughton R.V.W., “Developing Long-term, Strategic Business Relationships” SERVSIG Conference Singapore June 2005

Staughton R.V.W., “Relationships in the Construction Industry” Building Research Establishment Seminar Garston Feb 2005

Earlier Publications

Williams C.S., Saunders M.N.K., and Staughton R.V.W., “Understanding service quality in the new public sector: an exploration of relationships in the process of funding social housing”, International Journal of Public Sector Management, vol 12 no 4, pp. 366-379, 1999

Staughton R.V.W., Williams C.S., and Saunders M.N.K. “An Exploration of the Process of Funding Social Housing: Understanding Service Quality in the New Public Sector” British Academy of Management Annual Conference, September 1997

Staughton R.V.W., Williams C.S., and Saunders M.N.K., “Measuring quality in a tripartite service relationship”, Effective Organisations International Research Symposium, Bournemouth, 1997

Staughton R.V.W., Williams C.S., and Saunders M.N.K., “Measuring quality in a tripartite service relationship”, in Armistead, C. and Kiely, J. (eds) Effective organisations: looking to the future, Cassell, London, pp 221-225, 1997

Staughton R V W, and Chambers, S. “Debate, Difference and Disaggregation: Some Observations on the Market Review Process in Manufacturing Strategy Development” British Academy of Management Annual Conference, September 1997
 
Staughton R V W, and Williams C S, “From Exhortation to Implementation: Introducing Service in a Manufacturing Context” OMA Forum96, Cambridge, Mass USA, March 1996

Davies E H and Staughton R V W, “Reflect Real Life: Teach Operations through Drivers Not Topics” 7th Annual Meeting of the Production and Operations Management Society. Teaching POM: Visions, Topics and Pedagogies, Krannert Graduate School of Management, Purdue University, Indianapolis, USA April 1996

Staughton R V W, and Williams C S, Hill T J and Westbrook R. “Why Consultants Fail UK SME’s: Data and Opinion” EurOMA Annual Conference. London June 1996

Staughton R V W, and Williams C S, Hill T J and Westbrook R. “Why Consultants Fail UK SME’s: In Hill T J and Westbrook R. (eds) Manufacturing Strategy: Operations Strategy in a Global Context. Papers from the 3rd International Conference of the European Operations Management Association LBS 1996

Davies E H and Staughton R V W. “Operations Must Reflect Market Characteristics: Applying Skinner’s Principle to Core OM Courses”. Thirty Years ON… What Have We Learned? British Academy of Management Annual Conference, September 1996

Staughton R V W, and McLean A J. “Never Mind the Answers, Check out the Questions”. British Academy of Management Annual Conference, September 1996

Staughton R V W, Williams C S and Davies E H. “Aligning Operations and Business Strategies Where Capability is People Based: Observations and Opportunities” 2nd International EurOMA Conference on Management and New Production Systems, University of Twente, Holland, May 1995

Hill T J, Staughton R V W and Westbrook R, “Manufacturing Strategy: From Market Analysis to Investment Priorities” 2nd International EurOMA Conference on Management and New Production Systems, University of Twente, Holland, May 1995
 
Williams C S, Staughton R V W, Davies E H and Birks D F “ Integrating Customer Expectations and Employee Aspirations – Developing a Management Technology for Managing Technology” International Association for Management of Technology (IAMOT), European Conference on Management of Technology, University of Aston, July 1995

Staughton R V W, Williams C S and Davies E H. “Increasing the Understanding of Operations Concepts amongst Service Providers: Some Lessons from A Motor Retail Example:” International Research Symposium on Services Management, Bournemouth University, September 1995

Kinnie N J and Staughton R V W. “The Problem of Implementing Manufacturing Strategy” in Storey (ed) New Wave Manufacturing Strategies: Organisational and Human Resource Management Dimensions, Paul Chapman, pp 40-62, 1994
 
Staughton R V W and Williams C S. “Towards a Simple, Visual Representation of Fit in Service Organisations: The Contribution of the Service Template” International Journal of Operations and Production Management. Vol 14, No. 5, pp76-86, 1994 Staughton R V W and Williams C S. “Surrogate Customer – a New Role for the CEO? Linking Operations and Business Strategy” in Operations Strategy and Performance. Platts K W, Gregory M J and Neely A D, (eds) Operations Management Association, pp113-119, 1994

Staughton R V W, Williams C S, “Putting Customers and Employees First: Linking Customer Satisfaction and Employee Aspirations” In Teare R and Armistead C (eds) Services Management: New Directions, New Perspectives. Cassell 1995
 
Staughton R V W and Williams C S. “Illustrating Fit Between an Operation and its Market: Developing and Applying the Service Template” in R Johnston and N D C Slack (eds) The Design and Delivery of Effective Service Operations. OMA UK, pp45-53, 1993

Staughton R V W and Williams C S. “Illustrating Fit between an Operation and its Market: Developing and Applying the Service Template” Proceedings of the 8th Operations Management Association UK Annual Conference. Warwick Business School, Operations Management Association, July 1993

Kinnie N J and Staughton R V W. “Changing Manufacturing Strategy – Some Approaches and Experiences” International Journal of Operations and Production Management, Vol 12, No. 2, 1992

Staughton R V W, Kinnie N J, Smith R L C and Davies E H. “Modelling the Manufacturing Strategy Process: an Analysis of the Role Played by Human Resource Issues” Operations Management Review (USA) Vol 9, No 2, pp48-69. 1992

Staughton R V W, Davies E H, Kinnie N J and Smith R L C. “Manufacturing Strategy Formulation and Implementation – the Education and Training Role” Integrated Manufacturing Systems Vol 3, No 2, pp4-8. 1992

Staughton R V W and Williams C S. “Service Mismatch – Diagnosis, Description and Prediction” Proceedings of the Decision Sciences Institute Conference, San Francisco, the Decision Sciences Institute, Nov 1992

Kinnie N J and Staughton R V W. “Changing Manufacturing Strategy – How do Companies Treat Human Resource Management Issues?” Paper presented at 3rd International Production Management Conference on Management and New Production Systems, co-organised by European Institute for Advanced Studies in Management and the University of Gothenburg, Dept of Applied Psychology, Gothenburg, Sweden, May 1991

Staughton R V W, Kinnie N J, Smith R L C and Davies E H. “Developing a Manufacturing Strategy? Don’t Ignore the Human Resources and Organisational Issues”. Paper given at Annual Conference of the Operations Management Association (OMA) – Operations without Boundaries: Managing the Interfaces for Greater Competitiveness, Dallas, Texas, April 1991
 
Staughton R V W, Kinnie N J, Smith R L C and Davies E H. “The Role of Education and Training in the Implementation of a Manufacturing Strategy. Achieving Competitive Edge – Proceedings of the OMA UK 6th International Conference, Springer – Verlag, pp 11-17, June 1991

Kinnie N J and Staughton R V W. “Implementing Manufacturing Strategy – The Human Resource Management Contribution.” International Journal of Operations and Production Management. Vol 11, No. 9, 1991

Staughton R V W, Maxwell C A and Brown P. “Some Experiences of Implementing Manufacturing Strategies in Smaller Manufacturing Companies” Proceedings of the Sixth OMA (UK) Conference, 16pp. Voss (ed) MCB Publications, June 1990
 
Brewis A L and Staughton R V W. Customer Care: A Case Study” Proceedings of the IFS Conference – Using Customer Care as a Competitive Weapon, July 1990

Staughton R V W and Maxwell C A. Manufacturing Strategy for the Small Company – Not all Gullivers Travel Well” Proceedings of the Society of Teaching Company Associates Conference on Manufacturing Strategy, Salford University, Nov 1990

Clarke P J and Staughton R V W. “Supplier Development between Smaller Companies.” Proceedings of the Fourth International Conference of Just -in-Time Manufacturing. IFS Publications, pp45-54, 1989

Staughton R V W, Watson A R, and Younger A. “Production Issues in Small Manufacturing Companies: Some Problems of Plateau Companies” Proceedings of Tenth International Small Firms Policy & Research Conference. Cranfield School of Management, Cranfield Nov 19-21, 1987

Staughton R V W, Knight M A, and Younger A. “Assisting Small Manufacturing Companies to Introduce Advanced Manufacturing Technology”. International Journal of Operations Management. Vol 6, No. 5, pp38-43, 1986

Staughton R V W, Knight M A, and Younger A. “Assisting Small Manufacturing Companies to Introduce Advanced Manufacturing Technology”. “Managing Advanced Manufacturing Technology” Voss C A (Ed), Berlin, Springer Verlag/Kempston. IFS Publications 1986

Staughton R V W, Knight M A, and Younger A. “Difficulties in Implementing Advanced Manufacturing Technologies in Small Manufacturing Companies”. Proceedings of the National Conference of Production Research. Nottingham University. Sept 1985



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