Deba Correia
Leadership and Organisation Development,
Cranfield School of Management
Qualifications
BSc (Physics, Chemistry, Mathematics – First Class)
MSc (Service Management – Distinction)
Background
Born in Kolkatta, India, Deba completed her undergraduate degree in Physics, Chemistry and Mathematics (First Class) from St. Joseph’s College of Arts & Science, Bangalore.
Deba then worked for The Oberoi Group, which owns and manages thirty-five luxury and first class international hotels in seven countries. During her tenure at Oberoi Hotels, Mumbai she was gained experience in both delivering excellent service to customers and managing employees for effective performance.
She then opted to pursue higher studies at the University of Buckingham, England and was awarded the Commonwealth Scholarship to do so. She completed her Master’s in Service Management with distinction in 2000.
Since graduating, she initially joined the University of Buckingham as a Research assistant and then was appointed as Lecturer in Human Resource Management in 2002. Over the years, Deba has lectured in Human Resource Management, Research Methods in Business and Managing People Across Cultures.
Since January 2010, Deba has taken on the role of Programme Director for the MSc in Service Management, alongside her teaching commitments.
Research Topic
Relationship between perception of HR practices and frontline employee’s commitment to customer service.
Research Issue
My aim is to explore whether the perception of an organisation’s HR practices in any way effect the employee’s commitment to customer service and if so, how ?
Sector
Retail.
Research Methods
Qualitative - Interviews.
Theoretical Perspective
Critical realism.
Why I Chose Cranfield
Initially, I chose Cranfield because it is very close to Buckingham, where I live and work. After a couple of interactions, with several members of administrative and academic staff, I was convinced that Cranfield genuinely cared about its students. In addition, the structure of the programme and the good report given to Cranfield by its own alumni persuaded me to make it my final choice.