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Cranfield
KNOWLEDGE INTERCHANGE

Management Themes

Innovation and Operations Management

Every organisation needs to develop innovative products, services and business models. As crucial (and often overlooked), is the need to develop innovative ways to deliver such products and services. To meet these challenges, the integration of innovation management with operations strategy is fundamental. Therefore at Cranfield, our research on innovation is intricately linked to research on operations management, including the well-known Best Factory Awards and our work on managing service operations.

Whether you work in the service, manufacturing, private or public sector, Cranfield’s research will help your organisation find practical ways in which to develop and deliver innovative products and services.

Latest News

Building Operational Excellence: Adoption of Innovative Manufacturing Tools and Techniques
By Innovation and Operations Management | 04/04/2012
Building Operational Excellence: Adoption of Innovative Manufacturing Tools and Techniques Report
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Innovation in Justice
01/02/2012
Cranfield School of Management has published the findings of an extensive research study examining innovation across a number of areas within the Justice sector. The report identifies key factors that promote and support innovation and the challenges faced by organisations attempting to introduce innovation into traditionally risk-averse environments.
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Innovation Management: Strategy and Implementation seminar
31/01/2012
The next innovation management seminar is 20th to 22nd February 2012.
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Identifying Hidden Needs book shortlisted for the CMI book awards
27/01/2012 More

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Key Concepts

Hidden Needs Analysis
By Keith Goffin | 25/10/2011 More
The Process & Content of Operations Strategy
By Bob Lillis | 25/10/2011 More
Tools & Techniques of Process Improvement
By Bob Lillis | 25/10/2011 More
The Innovation Pentathlon
By Rick Mitchell | 25/10/2011 More

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Faculty Members

Keith Goffin
Professor of Innovation and New Product Development
Christopher van der Hoven
Lecturer in Innovation
Alexei Bogdanov
Visiting Fellow
Alan Cousens
Visiting Fellow
Magnus Schoeman
Visiting Faculty
Graham Clark
Senior Lecturer in Operations Management
Mike Sweeney
Emeritus Professor of Operations Management
Bob Lillis
Lecturer in Service Operations Management
David Baxter
Senior Research Fellow in Innovation
Ursula Koners
Visiting Faculty
Rick Mitchell
Visiting Professor
Palie Smart
Reader in Corporate Responsibility
Marek Szwejczewski
Reader in Operations Management

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Cranfield On

Innovation in Justice
By David Baxter | 01/02/2012
Cranfield School of Management has published the findings of an extensive research study examining innovation across a number of areas within the Justice sector. The report identifies key factors that promote and support innovation and the challenges faced by organisations attempting to introduce innovation into traditionally risk-averse environments.
More
Global Car Industry: What Next?
By Mike Sweeney | 17/10/2011
The global car industry is changing and evolving. What are the key trends and implications? Mike Sweeney discusses the nature of changes in the British car industry, how the industry impacts on the UK economy and makes an assessment of the global car industry’s future, with the emergence of competition and change which crosses national boundaries
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Latest Publications

Latest Book Summaries

Identifying Hidden Needs: Creating Breakthrough Products
By Keith Goffin, Fred Lemke and Ursula Koners | 08/10/2010
Many new products fail –and often this can be put down to poor understanding of customers’ needs. A radical approach is needed to identifying customers’ real needs, using innovative, but well-proven methods. A tailored collection of market research techniques can probe far deeper than traditional market research. This new approach is called hidden needs analysis (HNA) and the techniques uncover hidden needs that customers cannot articulate and probably have not even recognised themselves.
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