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Cranfield
KNOWLEDGE INTERCHANGE

Management Themes

Innovation and Operations Management

Every organisation needs to develop innovative products, services and business models. As crucial (and often overlooked), is the need to develop innovative ways to deliver such products and services. To meet these challenges, the integration of innovation management with operations strategy is fundamental. Therefore at Cranfield, our research on innovation is intricately linked to research on operations management, including the well-known Best Factory Awards and our work on managing service operations.

Whether you work in the service, manufacturing, private or public sector, Cranfield’s research will help your organisation find practical ways in which to develop and deliver innovative products and services.

Latest News

New Case Study: CitizenM hotel
By Innovation and Operations Management | 30/11/2012
New Case Study CitizenM hotel
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Cranfield Full Time MBA Students
By Innovation Management | 31/07/2012
Cranfield Full Time MBA Students participated in a new product development simulation.
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Cranfield CIPS
By Innovation and Operations Management | 02/07/2012
Cranfield CIPS research papers presented at the IPDM Conference, Manchester, covered case study methodology, identifying customer hidden needs and after sales service.
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Building Operational Excellence: Adoption of Innovative Manufacturing Tools and Techniques
By Innovation and Operations Management | 04/04/2012
Building Operational Excellence: Adoption of Innovative Manufacturing Tools and Techniques Report
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Key Concepts

Hidden Needs Analysis
By Keith Goffin | 25/10/2011 More
The Process & Content of Operations Strategy
By Bob Lillis | 25/10/2011 More
Tools & Techniques of Process Improvement
By Bob Lillis | 25/10/2011 More
The Innovation Pentathlon
By Rick Mitchell | 25/10/2011 More

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Faculty Members

Keith Goffin
Professor of Innovation and New Product Development
Christopher van der Hoven
Lecturer in Innovation
Alexei Bogdanov
Visiting Fellow
Alan Cousens
Visiting Fellow
Magnus Schoeman
Visiting Faculty
Graham Clark
Senior Lecturer in Operations Management
Mike Sweeney
Emeritus Professor of Operations Management
Bob Lillis
Lecturer in Service Operations Management
David Baxter
Senior Research Fellow in Innovation
Ursula Koners
Visiting Faculty
Rick Mitchell
Visiting Professor
Palie Smart
Reader in Corporate Responsibility
Marek Szwejczewski
Reader in Operations Management

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Cranfield On

Perceptions of Industrial Design
By Pietro Micheli | 29/05/2012
A pleasing design undoubtedly strengthens the appeal and commercial success of new products. Dr Pietro Micheli discusses a study that investigates differences in the language used by managers and industrial designers and that dialogue between the two groups is key to success.
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Innovation in Justice
By David Baxter | 01/02/2012
Cranfield School of Management has published the findings of an extensive research study examining innovation across a number of areas within the Justice sector. The report identifies key factors that promote and support innovation and the challenges faced by organisations attempting to introduce innovation into traditionally risk-averse environments.
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Latest Publications

Latest Book Summaries

Learning from World-Class Manufacturers
By Marek Szwejczewski and Malcolm Jones | 04/04/2013
Manufacturing managers are still focused on the short-term tactical issues related to their business. Strategic issues tend to receive less attention. However, manufacturing can play an important strategic role. This book helps managers consider the strategic roles their operations can play and to provide guidance as to what actions can be taken.
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