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Publications - Journal Articles
Tobias, J. M., & Ingrams, A. (2010).
Creating a Different Kind of Innovator: Using health communication theory in entrepreneurship education to foster behavior change among entrepreneurship students in sub-Saharan Africa.
Journal of Education for International Development 4(3), 47-66.
Raja, J.Z., Green, S.D. and Leiringer, R. (2010).
Concurrent and disconnected change programmes: strategies in support of servitization and the implementation of business partnering,
Human Resource Management Journal, Vol. 20, Issue 3, pp. 258-276.
Leiringer, R. Green, S.D. and Raja, J.Z. (2009).
Living up to the value agenda: the empirical realities of through-life value creation in construction
, Construction Management and Economics, 27(3): 271-285
Peng, T. A. & Bourne, M. C. S., (2008)
“The Coexistence of Competition and Cooperation between Networks: Implications from Two Taiwanese Healthcare Networks”
, British Journal of Management, Published on line & forthcoming
Forstenlechner, I., Lettice, F., Bourne, M. & Webb, C., (2007),
“Turning knowledge into value in professional service firms”
, Performance Measurement and Metrics, vol. 8, no. 3, pp. 146-156
Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D. and Neely, A. (2007),
“Towards a definition of a business performance measurement system”
, International Journal of Operations and Production Management, Vol. 27 No. 8, pp. 784 – 801
Spender, J.; Marr, B. (2006)
Knowledge-based human capital
. Expert Systems with Applications, volume 30 issue 2, p-
Bourne, M.; Kennerley, M.; Franco, M. (2005)
Managing through measures: a study of the impact on performance
. Journal of Manufacturing Technology Management, volume 16 issue 4, p373-395
Bititci, U.; Mendibil, K.; Martinez, V.; Albores, P. (2005)
Measuring and managing performance in extended enterprises
. International Journal of Operations and Production Management, volume 25 issue 4, p333-353
Pike, S.; Roos, G.; Marr, B. (2005)
Strategic management of intangible assets and value drivers in R & D organizations
. R&D Management, volume 35 issue 2, p111-124
Bourne, M. (2005)
Researching performance measurement system implementation: The dynamics of success and failure
. Production, Planning & Control, volume 16 issue 2, p101-113
Fink, A.; Marr, B.; Siebe, A.; Kuhle, J. (2005)
The future scorecard: combining external and internal scenarios to create strategic foresight
. Management Decision, volume 43 issue 2, p-
Franco, M.; Bourne, M. (2005)
An examination of the literature relating to issues affecting how companies manage through measures
. Production, Planning & Control, volume 16 issue 2, p114-124
Marr, B.; Schiuma, G.; Neely, A. (2005)
Assessing strategic knowledge assets in eBusinesses
. International Journal of Business Performance Management, volume issue , p-
Micheli, P.; Kennerley, M. (2005)
Performance measurement frameworks in public and non-profit sectors
. Production, Planning & Control, volume 16 issue 2, p125-134
Micheli, P.; Mason, S.; Kennerley, M.; Wilcox, M. (2005)
Public sector performance: efficiency or quality?
. Measuring Business Excellence, volume 9 issue 2, p-
Fink, A.; Marr, B.; Siebe, A. (2005)
Forseeing the future
. Production, Planning & Control, volume issue , p-
Neely, A. (2005)
The evolution of performance measurement research: Developments in the last decade and a research agenda for the next
. International Journal of Operations and Production Management, volume issue , p-
Marr, B.; Chatzkel. J. (2004)
Intellectual capital at the crossroads: managing, measuring and reporting IC
. Journal of Intellectual Capital, volume 5 issue 2, p224-229
Franco, M.; Bourne, M.; Huntington, R. (2004)
Executive pay and performance measurement practices in the UK
. Measuring Business Excellence, volume 8 issue 3, p5-11
Marr, B.; Schiuma, G.; Neely, A. (2004)
Intellecutual capital - defining key performance indicators for organisational knowledge assets
. Business Process Management Journal, volume 10 issue 5, p551-569
Adams, C.; Bourne, M.; Neely, A. (2004)
Measuring and improving the capital planning process
. Measuring Business Excellence, volume 8 issue 2, p23-30
Trevor, T.; Martinez, V.; Bititci, U. (2004)
Managing the value delivery processes
. International Journal of Physical Distribution and Logistics Management, volume 34 issue 3/4, p302-318
Carlucci, D.; Marr, B.; Schiuma, G. (2004)
The Knowledge Value Chain - How Knowledge Management impacts Business Performance
. International Journal of Technology Management, volume 27 issue 6/7, p575-590
Marr, B. (2004)
Measuring and benchmarking intellectual capital
. Benchmarking: An International Journal, volume 11 issue 6, p559-570
Bititci, U.; Martinez, V.; Albores, P.; Parung, J. (2004)
Creating and managing value in collaborative networks
. International Journal of Physical Distribution and Logistics Management, volume 34 issue 3/4, p251-268
Marr, B. (2004)
Measuring intangible assets - the state of the art
. Measuring Business Excellence, volume 8 issue 1, p3-5
Marr, B.; Schiuma, G.; Neely, A. (2004)
The dynamics of value creation - mapping your intellectual performance drivers
. Journal of Intellectual Capital, volume 5 issue 2, p312-325
Marr, B.; Spender, J. (2004)
Measuring knowledge assets - implications of the knowledge economy for performance measurement
. Measuring Business Excellence, volume 8 issue 1, p18-27
Mouritsen, J.; Bukh, P.; Marr, B. (2004)
Reporting on intellectual capital - why, what, and how?
Measuring Business Excellence, volume 8 issue 1, p46-54
Marr, B. (2004)
Automating intellectual capital - integrating measures for intangibles into corporate performance management applications
. International Journal of Learning and Intellectual Capital, volume issue , p-
Gray, D.; Rastas, T.; Roos, G. (2004)
What intangible resources do companies value, measure and report? A synthesis of UK and Finnish research
. Journal of Intellectual Capital, volume issue September, p-
Marr, B. (2004)
Mapping the dynamics of how intagibles create value
. International Journal of Learning and Intellectual Capital, volume issue , p-
Marr, B.; Adams, C. (2004)
The balanced scorecard and intangible assets: similar ideas, unaligned concepts
. Measuring Business Excellence, volume 10 issue 2, p18-27
Marr, B.; Parry, S. (2004)
Performance management in call centres: lessons, pitfalls and achievements in Fujitsu Services
. Measuring Business Excellence, volume 8 issue 4, p55-62
Leseure, M.; Birdi, K.; Bauer, J.; Neely, A.; Denyer, D. (2004)
Adoption of promising practices: a systematic review of the evidence
. International Journal of Management Reviews, volume 5/6 issue 3/4, p169-190
Pittaway, L.; Robertson, M.; Munir, K.; Denyer, D.; Neely, A. (2004)
Networking and innovation: a systematic review of the evidence
. International Journal of Management Reviews, volume 5/6 issue 3/4, p137-168
Denyer, D.; Neely, A. (2004)
Introduction to the Special Issue: Innovation and Productivity Performance in the UK
. International Journal of Management Reviews, volume 6 issue 3/4, p131-135
Edwards, T.; Battisti, G.; Neely, A. (2004)
Value creation and the UK economy: A review of strategic options
. International Journal of Management Reviews, volume 5/6 issue 3/4, p191-213
Neely, A.; Powell, S. (2004)
The challenges of performance measurement: Andy Neely in conversation with Sarah Powell
. Management Decision, volume 42 issue 7/8, p1017-1023
Neely, A.; Jarrar, Y. (2004)
Extracting value from data: The performance planning value chain
. Business Process Management Journal, volume 10 issue 5, p506-510
Bauer, J.; Tanner, S.; Neely, A. (2004)
Developing a performance measurement audit template - a benchmarking study
. Measuring Business Excellence, volume 8 issue 4, p17-25
Bourne, M. (2004)
Implementation principles - turning intensions into outcomes
. South African Journal of Industrial Engineering, volume 15 issue 2, p1-8
Martinez, V. (2004)
Performance measurement and management systems
. ARLOG (Argentinean Association of Logistics), volume issue , p-
Bourne, M.; Neely, A.; Mills, J.; Platts, K. (2003)
Why some performance measurement initiatives fail: lessons from the change management literature
. International Journal of Business Performance Management, volume 5 issue 2/3, p245-269
Bititci, U.; Martinez, V.; Albores, P.; Mendibil, K. (2003)
Creating and sustaining competitive advantage through collaborative systems: the what? and the how?
Production, Planning & Control, volume 14 issue 5, p410-424
Langford, D.; Martinez, V.; Bititci, U. (2003)
Best value in construction - towards an interpretation of value from client and constructor perspectives
. Construction Procurement, volume 9 issue 1, p-
Marr, B.; Neely, A. (2003)
Balanaced Scorecard: Verstehen und Auswählen von Software Anwendungen für strategieorientierte Unternehmen
. Controlling & Management, volume 47 issue 4, p237-240
Bourne, M. (2003)
Extracting value from performance data
. Finance and Management, volume issue 96 (Feb), p11-12
Neely, A.; Marr, B.; Roos, G.; Pike, S.; Gupta, O. (2003)
Towards the Third Generation of Performance Measurement
. Controlling, volume 15 issue 3/4, p129-135
Kennerley, M.; Neely, A. (2003)
Measuring performance in a changing business environment
. International Journal of Operations and Production Management, volume 23 issue 2, p213-229
Neely, A.; Adams, C. (2003)
The new spectrum: How the performance prism framework helps
. Business Performance Management, volume issue Nov, p39-47
Neely, A.; Adams, C. (2003)
The Performance Prism in Action: A Case Study
. Control, volume 29 issue 1, p14-17
Marr, B.; Neely, A. (2003)
Automating the balanced scorecard: selection criteria to identify appropriate software applications
. Measuring Business Excellence, volume 7 issue 3, p29-36
Neely, A.; Bourne, M.; Kennerley, M. (2003)
Dysfunctional Performance Through Dysfunctional Measures
. Journal of Cost Management, volume 17 issue 5, p-
Ranaweera, C.; Neely, A. (2003)
Some moderating effects on the service quality-customer retention link
. International Journal of Operations and Production Management, volume 23 issue 2, p230-248
Marr, B.; Schiuma, G.; Neely, A. (2003)
Intellectual capital - defining key performance indicators for organizational knowledge assets
. Business Process Management Journal, volume 10 issue 4, p-
Bourne, M.; Neely, A.; Mills, J.; Platts, K. (2003)
Implementing performance measurement systems: a literature review
. International Journal of Business Performance Management, volume 5 issue 1, p1-24
Mills, J.; Platts, K.; Bourne, M. (2003)
Applying resource based theory: methods, outcomes and utility for managers
. International Journal of Operations and Production Management, volume 23 issue 2, p148-166
Marr, B. (2003)
Known Quantities - Managing and Measuring Knowledge
. Financial Management, volume 3/4 issue Feb, p26-27
Marr, B.; Schiuma, G. (2003)
Business Performance Measurement - Past, Present and Future
. Management Decision, volume 41 issue 8, p680-687
Neely, A.; Marr, B.; Roos, G. (2003)
Measuring what matters
. Management Focus, volume issue , p-
Neely, A.; Bourne, M.; Adams, C. (2003)
Better budgeting or beyond budgeting
?. Measuring Business Excellence, volume 7 issue 3, p22-28
Marr, B.; Bukh, P.; Mouritsen, J. (2003)
Reporting what matters
. Financial Management, volume issue Jul/Aug, p-
Bourne, M.; Neely, A. (2003)
Performance measurement system interventions: the impact of parent company initiatives on success and failure
. ICFAI Journal of Operations Management, volume issue , p-
Neely, A. (2003)
Gazing into the crystal ball: the future of performance measurement
. Perspectives on Performance, volume issue , p12-13
Neely, A. (2003)
Making measurement pay
. Insight, volume issue Feb, p-
Neely, A. (2003)
The future of performance measurement
. ICFAI Reader, volume issue 60, p38-41
Kennerley, M.; Neely, A. (2003)
Performance measurement frameworks: a review
. Excellence One, volume issue Feb, p-
Neely, A. (2003)
The future of performance measurement
. New Age CFO, volume issue Apr, p38-41
Neely, A. (2003)
The future of performance measurement
. GTNews.com, volume issue , p-
Neely, A.; Bourne, M.; Adams, C.; Heynes, H. (2003)
Better budgeting or beyond budgeting
. CFO Project, volume issue , p-
Neely, A.; Bourne, M.; Adams, C.; Heynes, H. (2003)
New research into the capital planning process
. CFO Project, volume issue , p-
Jarrar, Y.; Neely, A. (2003)
Six Sigma - Friend or Foe?
British Qulaity Foundation Magazine, volume issue , p-
Bourne, M.; Franco, M.; Wilkes, J. (2003)
Corporate performance management
. Measuring Business Excellence, volume 7 issue 3, p15-21
Neely, A. (2003)
The Porter report - where next?
Management Focus, volume issue 20, p11-14
Mills, J.; Platts, K.; Bourne, M. (2003)
Competence and resource architectures
. International Journal of Operations and Production Management, volume 23 issue 9, p977-994
Franco, M.; Bourne, M. (2003)
Factors that play a role in "managing through measures"
. Management Decision, volume 41 issue 8, p698-710
Marr, B.; Gupta, O.; Pike, S.; Roos, G. (2003)
Intellectual capital and knowledge management effectiveness
. Management Decision, volume 41 issue 8, p771-781
Marr, B.; Gray, D.; Neely, A. (2003)
Why do firms measure their intellectual capital
. Journal of Intellectual Capital, volume 4 issue 4, p441-464
Marr, B. (2003)
Knowledge management in supply chain management: strategy to measure effectiveness
. Logistics Solutions, volume issue 6, p24-26
Marr, B. (2003)
Consider the culture when benchmarking KM processes
. Knowledge Management Review, volume 6 issue 5, p6-7
Marr, B.; Bukh, P.; Mouritsen, J. (2003)
Perceived wisdom
. Financial Management, volume issue Jul/Aug, p32-
Marr, B. (2003)
Known Quantities
. Financial Management, volume issue April, p26-27
Kennerley, M.; Neely, A.; Adams, C. (2003)
Survival of the fittest: The evolution of performance measurement systems
. Journal of Cost Management, volume 7 issue 4, p37-43
Wilcox, M.; Bourne, M. (2003)
Predicting performance
. Management Decision, volume 41 issue 8, p806-816
Kennerley, M.; Neely, A. (2002)
A framework of the factors affecting the evolution of performance measurement systems
. International Journal of Operations and Production Management, volume 22 issue 11, p1222-1245
Bititci, U.; Bourne, M.; Turner, T. (2002)
Performance measurement: the comparison between a process and a model approach
. International Journal of Business Performance Management, volume 3 issue 2, p135-153
Bourne, M.; Neely, A.; Heynes, H. (2002)
Lore Reform
. Financial Management, volume issue Jan 23, p-
Bourne, M.; Neely, A.; Platts, K.; Mills, J. (2002)
The success and failure of performance measurement initiatives: Perceptions of participating managers
. International Journal of Operations and Production Management, volume 22 issue 11, p1288-1310
Jarrar, Y.; Neely, A. (2002)
Cross-Selling in the Financial Sector: Customer Profitability is Key
. Journal of Targeting, Measurement and Analysis for Marketing, volume 10 issue 3, p282-296
Neely, A.; Adams, C. (2002)
Managing with measures: The stakeholder perspective
. Control, volume 28 issue 7, p29-31
Bourne, M.; Neely, A. (2002)
The missing link
. Financial Management, volume issue September, p-
Bourne, M. (2002)
Patients charter
. Financial Management, volume issue March, p-
Bourne, M.; Neely, A. (2002)
Cause and Effect
. Financial Management, volume issue September, p30-31
Neely, A. (2002)
The Measurement Maze: How to Select the Right Measures of Performance
. Business First, volume issue 6, p-
Neely, A. (2002)
Gazing into the Crystal Ball: The Future of Performance Measurement
. Bedrijfskunde, volume issue , p-
Adams, C.; Neely, A. (2002)
Prism Reform
. Financial Management, volume issue May, p28-31
Marr, B.; Schiuma, G.; Neely, A. (2002)
Assessing Strategic Knowledge Assets in eBusinesses
. International Journal of Business Performance Management, volume 4 issue 2/4, p279-295-
Marr, B.; Neely, A.; Roos, G. (2002)
Manage what matters - your intangible value drivers
. Management Focus, volume issue 19, p10-11
Kennerley, M.; Neely, A. (2001)
Enterprise Resource Planning: Analysing the Impact
. Integrated Manufacturing Systems, volume 12 issue 2, p103-113
Hudson, M.; Smart, A.; Bourne, M. (2001)
Theory and Practice in SME Performance Measurement Systems
. International Journal of Operations and Production Management, volume 21 issue 8, p1096-1115
Neely, A.; Filippini, R.; Forza, C,; Vinelli, A.; Hii, J. (2001)
A framework for analysing business performance, firm innovation and related contextual factors: perceptions of managers and policy makers in two European regions
. Integrated Manufacturing Systems, volume 12 issue 2, p114-124
Neely, A.; Adams, C.; Crowe, P. (2001)
The Performance Prism in Practice
. Measuring Business Excellence, volume 5 issue 2, p6-13
Neely, A. (2001)
Measuring Business Performance: An Investor Framework
. News from the Centre, The Centre for Tomorrow's Company, volume 7 issue 4, p-
Neely, A.; Adams, C. (2001)
Perspectives on Performance: The Performance Prism
. Journal of Cost Management, volume 15 issue 1, p7-15
Franco, M. (2001)
Internal Communication
. Training & Development, volume issue , p-
Marr, B.; Neely, A. (2001)
Measuring and managing performance in e-business
. Financial Management, volume issue , p-
Kennerley, M.; Kochlar, A. (2001)
Performance measurement in manufacturing planning and control systems - actual practice and findings from UK companies
. International Journal of Agile Manufacturing, volume 4 issue 1, p55-70
Jarrar, Y. (2001)
Knowledge Management - Learning from Organisational Experience
. Managerial Auditing Journal, volume issue , p-
Jarrar, Y. (2001)
Future Trends in Benchmarking for Competitive Advantage: A Global Survey
. TQM Journal, volume 12 issue 7-8, p-
Jarrar, Y. (2001)
Measuring Organizational Effectiveness in the NHS: Results of a Benchmarking Study
. TQM Journal, volume issue , p-
Jarrar, Y. (2001)
Employee Empowerment - a UK survey of trends and best practices
. Managerial Auditing Journal, volume issue , p-
Jarrar, Y. (2001)
CRM applications - growing sales from existing customers
. Perspectives on Performance, volume 1 issue 3, p-
Bourne, M. (2001)
Beyond the balanced scorecard: what we need to know to make it work
. Mergers & Acquisitions, volume issue Aug, p8-9
Bourne, M. (2001)
Performance measurement, hard times and hard boiled eggs
. Management Focus, volume 17 issue Winter, p19-20
Bourne, M. (2001)
The Balanced Scorecard: nine important shortcomings
. Director of Finance, volume issue , p-
Marr, B. (2001)
Scored for Life
. Financial Management, volume issue April, p30-
Marr, B.; Neely, A. (2001)
Measuring Business Performance in the eEconomy
. KRP - Kosten Rechnungs Praxis (Journal of Management Control and Accounting), volume issue , p12-20
Clark, B. (2001)
A Summary of Thinking on Measuring the Value of Marketing
. Journal of Targeting, Measurement and Analysis for Marketing, volume 9 issue 4, p357-369
Marr, B.; Neely, A. (2001)
Organisational Performance Measurement in the Emerging Digital Age
. International Journal of Business Performance Management, volume 3 issue 2/3/4, p191-215
Zairi, M.; Jarrar, Y. (2001)
Measuring Organisational Effectiveness in the NHS Management Style and Structure Best Practices
. TQM Journal, volume 12 issue 7/8, p882-889
Sain ley Berry, P.; Ketelslegers, D.; Schrader, B.; Kennerley, M.; Neely, A.; Barghahn, P.; Haehnsen, W. (2000)
Building the Single Market with Information Technology: Lessons from a Transnational IT Implementation
. Industrial Management and Data Systems, volume 100 issue 1/2, p36-40
Bourne, M.; Mills, J.; Wilcox, M.; Neely, A.; Platts, K. (2000)
Designing, implementing and updating performance measurement systems
. International Journal of Operations and Production Management, volume 20 issue 7, p754-771
Bourne, M.; Bourne, P. (2000)
Performance Measurement: Understanding the Balanced Scorecard
. Professional Manager, volume issue , p-
Neely, A.; Mills, J.; Platts, K.; Richards, H.; Gregory, M.; Bourne, M.; Kennerley, M. (2000)
Performance measurement system design: developing and testing a process-based approach
. International Journal of Operations and Production Management, volume 20 issue 10, p1119-1145
Neely, A.; Bourne, M. (2000)
Why measurement initiatives fail
. Measuring Business Excellence, volume 4 issue 4, p3-6
Neely, A.; Adams, C.; Marr, B. (2000)
Measuring eBusiness Performance
. Management Focus, volume 15 issue , p10-11
Adams, C.; Neely, A. (2000)
The Performance Prism to Boost M&A Success
. Measuring Business Excellence, volume 4 issue 3, p19-23
Jarrar, Y. (2000)
Best Practice Transfer for Future Competitiveness: An Empirical Study of Best Practices
. TQM Journal, volume 11 issue 4-5-6, p-
Jarrar, Y. (2000)
A Reward, Recognition, and Appraisal System for Future Competitiveness: A UK Survey of Best Practices
. International Journal of Applied Management, volume issue , p-
Jarrar, Y. (2000)
The application of graphical techniques in evaluating benchmarking partners
. Benchmarking: An International Journal, volume 7 issue 4, p-
Jarrar, Y. (2000)
Internal transfer of best practice for performance excellence: a global survey
. Benchmarking: An International Journal, volume 7 issue 4, p-
Jarrar, Y. (2000)
Benchmarking - a survey on global trends
. Focus on Change Management, volume issue July 2000, p-
Waggoner, D.; Neely, A.; Kennerley, M. (1999)
The Forces that Shape Organisational Performance Measurement Systems: An Interdisciplinary Review
. International Journal of Production Economics, volume 60-61 issue , p53-60
Neely, A. (1999)
The Performance Measurement Revolution: Why Now and What Next?
International Journal of Operations and Production Management, volume 19 issue 2, p205-228
Neely, A. (1999)
Measuring Business Performance: Why, What and How
. News from the Centre, The Centre for Tomorrow's Company, volume issue 5, p2-
Bourne, M.; Mills, J.; Bicheno, J.; Hamblin, D.; Wilcox, M.; Neely, A.; Platts, K. (1999)
Performance Measurement System Design: Testing a Process Approach in Manufacturing Companies
. International Journal of Business Performance Management, volume 1 issue 2, p154-170
Bourne, M.; Wilcox, M. (1999)
Translating Strategy into Action
. Business and Technical Management, volume 2 issue 7, p23-27
Bourne, M. (1999)
Designing and Implementing a Balanced Performance Measurement System
. Control, volume issue Jul/Aug, p21-24
Jarrar, Y. (1999)
BPR-Learning from organizational experience
. TQM Journal, volume 10 issue 2, p-
Jarrar, Y. (1999)
Integrating total quality management and business process re-engineering - is it enough?
TQM Journal, volume 10 issue 4-5, p-
Mills, J.; Neely, A.; Platts, K.; Gregory, M. (1998)
Manufacturing Strategy: A Pictorial Representation
. International Journal of Operations and Production Management, volume 18 issue 11-12, p1067-1085
Mills, J.; Neely, A.; Platts, K.; Richards, A.; Gregory, M. (1998)
The Manufacturing Strategy Process: Incorporating a Learning Perspective
. Integrated Manufacturing Systems, volume 9 issue 3, p148-155
Platts, K.; Mills, J.; Bourne, M.; Neely, A.; Richards, A.; Gregory, M. (1998)
Testing manufacturing strategy formulation processes
. International Journal of Production Economics, volume 56-57 issue 1-3, p517-523
Neely, A. (1998)
Three Modes of Measurement: Theory and Practice
. International Journal of Business Performance Management, volume 1 issue 1, p47-64
Bourne, M.; Wilcox, M. (1998)
Translating Strategy into Action
. Manufacturing Engineer, volume 77 issue 3, p109-112
Neely, A.; Richards, H.; Mills, J.; Platts, K.; Bourne, M. (1997)
Designing Performance Measures: A Structured Approach
. International Journal of Operations and Production Management, volume 17 issue 11-12, p1131-1153
Neely, A. (1997)
A Practical Approach to Defining Key Indicators
. Measuring Business Excellence, volume 1 issue 1, p42-46
Neely, A.; Mills, J.; Platts, K.; Gregory, M.; Richards, H. (1996)
Performance Measurement System Design: Should Process Based Approaches be Adopted?
International Journal of Production Economics, volume 46-47 issue , p423-432
Platts, K.; Mills, J.; Neely, A.; Gregory, M.; Richards, A. (1996)
Evaluating Manufacturing Strategy Formulation Processes
. International Journal of Production Economics, volume 46-47 issue , p233-240
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