Customer Experience Strategy
Cranfield School of Management

CUSTOMER EXPERIENCE STRATEGY PROGRAMME

Creating a customer-centric organisation
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    How well do you know your customers?
    Like most organisations, probably not as well as you
    would like to, and certainly not as well as you would like
    to in the future.

    Our intensive two day Customer Experience Programme
    will help managers, consultants and entrepreneurs
    develop and implement a customer experience strategy
    for their business which will bring them closer to their
    consumers and help ensure that every interaction they
    have with their customers is as positive as it can be.



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    • Cranfield School of Management is ranked amongst the top 3 Business Schools in the 2014 FT Executive Education rankings

    “Being able to identify a strategy whilst on the course was very useful. I now have a plan to take away and implement."

    Daniel Brooke, Olympus KeyMed

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