Customer Experience at Cranfield

ENABLING EXCELLENCE IN CUSTOMER EXPERIENCE MANAGEMENT

Cranfield Customer Management Forum
&
Customer Experience Strategy Programme

The Cranfield Customer Management Forum is a club of organisations from a wide range of sectors who are together driving forward best practice in customer management across marketing, sales and customer service.

Cranfield's practical and intensive Customer Experience Strategy Programme helps directors, managers, consultants and entrepreneurs create a strategy to make their organisation truly customer-centric.

To access more information on the CCMF or our Customer Experience Strategy Programme, please complete your details below:

Title
First Name
Surname
Job Title
Organisation
Email
Telephone
I would like to speak to someone about this programme. I would like to speak to someone about Executive Development/my Organisation's Development Needs.

All of the above details provided by you will be held by us and used in accordance with our Privacy policy. By providing this information, you agree that we may contact you to ensure you successfully received the information you requested.

Cranfield University Privacy Policy

Cranfield University is a wholly postgraduate institution with a worldwide reputation for excellence and expertise in aerospace, automotive, defence, engineering, environment and water, health, management and manufacturing. As the UK’s most business-engaged University, and led by research which is applied to real life situations, we are world-leading in our contribution to global innovation.

Cranfield University includes a number of wholly owned subsidiaries.

Cranfield Aerospace Limited
Cranfield Conference Centre Limited
Cranfield Engineering Innovations Limited
Cranfield Innovative Manufacturing Limited
Cranfield Management Development Ltd
Cranfield Quality Services Ltd
Cranfield Regatta Limited
CIT Holdings Limited
Cranfield Impact Centre Limited
Cranfield Diagnostics Limited
Novaswift Limited
Silsoe Ventures Limited
Cranfield Ventures Limited

To find out more about Cranfield University, its commercial operations and how it will use personal information collected please see the privacy policy below.

Cranfield University is committed to the privacy of every individual who visits our websites. To that end, the University has established this Privacy Policy to protect each visitor’s privacy. It explains what and how we collect, store, use and protect the information gathered from our websites.
This Policy also instructs you on what to do if you do not want your personal information collected or shared when you visit our websites.

By using and visiting the website, you agree to this Policy and the uses made of personal information as set forth herein or amended hereafter.

Personal Information

Cranfield University will only collect personal information (information which personally identifies you) if you provide it to us voluntarily. This could include such things as your name, address, phone number or email address. You are in control of how the University uses the information you provide.
At any time you can:

ask us to remove your personal information from our records
ask for your personal information to be corrected or updated
ask to see a copy of your personal information.

We may use your personal information for marketing or research purposes. For instance, this could allow us to personalise information and increase its relevancy if we contact you, or to invite you to help us develop new products through your feedback. If you would prefer us not to contact you using the personal details you have supplied please contact the Data Protection Officer.
Cranfield will not sell personal information to any third party.

Other (non-personal) information collected automatically

Sometimes we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.

Website cookies

This website www.som.cranfield.ac.uk/som/ and its associated websites use a number of cookies in order for the site to operate and to enable information on how our site is used to be collected for analysis. If you want to restrict or block cookies from this website you can do this using your browser settings. More information on how to do this can be found in the Help function of your browser or by visiting http://www.cranfield.ac.uk/som/use-of-cookies-on-our-website.

Security and information transfer

Your personally identifiable information will normally be stored in our own databases located in the United Kingdom, but some data may be stored elsewhere either in the European Economic Area, or in the United States under Safe Harbor agreements. Cranfield University is committed to keeping secure the data you provide us and will take reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.
Cranfield University has made substantial investments in security technology and security management processes. These technologies are deployed to guarantee maximum security of the information you provide us with.

Online card payments

The University does not hold or process electronic card payments; these transactions including all personal data are transferred to Worldpay and are governed by their privacy policy.

Email newsletters/communications (electronic communications)

Cranfield University offers visitors to our website the opportunity to subscribe (opt in) to a number of electronic communications. You have the possibility at all times to tell us you no longer wish to subscribe to our electronic communication service (opt out). All e-communications you receive from us will provide clear instructions on how to unsubscribe from each service.

Send to a friend

Users can choose to electronically forward a variety of articles, abstracts, research papers and course details to someone else. Users must provide their email address as well as that of the recipient. The information is used only in the case of transmission errors and to let the recipient know who sent the email. The information is not used for any other purpose.

Changes to our Privacy policy

Cranfield University may change and update this Privacy Policy, including materially changing the use made of personal information described herein. This privacy policy was last updated in July 2015. Your continued use of the website after the effective date of any changes will constitute your acceptance of all of the changes.

Limitation/External links

This policy is limited to the information that Cranfield University (and our associated websites) collects from our website users about themselves and others via our websites. Our sites contain links to other sites. The linkages are provided as a courtesy, to be used or not at the discretion of the individual user. If users decide to follow these links, Cranfield University cannot be responsible for the Privacy Policies and content of those sites. Users should contact the coordinator of the particular site with any questions about those sites.

Data Protection Act 1998

Please note that any information supplied via this website may be stored on our computer system for the provision of information, marketing and analysis. We may also share this information with other Cranfield University departments for the above purposes.

Our 1998 Data Protection Act registration numbers are Z5670166 and Z4690919

Occasionally, we may share your data with other organisations that we work with to jointly provide a service or event to you. In these circumstances we will notify you of the name of the organisation at the point we collect your data.

Questions

We welcome comments and suggestions regarding the Cranfield University Privacy Policy. If you believe your personal information has been misused or handled in such a manner contrary to the policy stated above, please contact the Data Protection Officer.