Contact Dr Monica Franco-Santos
- Tel: +44 (0) 1234 754174
- Email: monica.franco@cranfield.ac.uk
- Twitter: @MonicaFranco_S
- ORCID
Background
Prior to joining Cranfield, Monica worked for a leading global management consultancy. As a senior consultant she worked with numerous companies from a variety of industries and sectors. Her expertise was in the design and implementation of executive compensation systems and other Human Resources initiatives.
Her educational background includes a PhD in Management from Cranfield School of Management; postgraduate studies on Organizational Behaviour and Human Resources Management from the University of Barcelona (Spain) and a BSc in Economics and Business Administration from the University Autonoma of Madrid (Spain).
Current activities
Monica's research broadly focuses on organizational governance systems. In particular, her work examines the design, implementation, and use of performance measures, targets and rewards as well as the impact that these mechanisms have on behaviour and decision-making.
Her research is widely recognised (for further information visit her publications page) and has been founded by organisations such as the EPSRC, CIMA (Chartered Institute of Management Accountants), IIP (Investors in People, UK) or the Leadership Foundation.
She is part of the teaching faculty of Cranfield's MBAs, MScs, PhD, DBA and various executive education programmes. She is a visiting professor in ESADE (Barcelona, Spain) and an occasional lecturer in a number of European academic institutions.
Publications
Articles In Journals
- Kerr PD & Franco-Santos M. (2023). The impact of performance measurement diversity on customer-oriented selling behavior. Industrial Marketing Management, 110(April)
- Afonso D, Franco-Santos M & Gomez-Mejia L. (2021). Revisiting benefits design approaches: the strategic value of identity-based benefits. The Journal of Total Rewards, 30(1)
- Bourne M, Franco-Santos M, Micheli P & Pavlov A. (2018). Performance measurement and management: a system of systems perspective. International Journal of Production Research, 56(8)
- Franco‐Santos M & Otley D. (2018). Reviewing and Theorizing the Unintended Consequences of Performance Management Systems. International Journal of Management Reviews, 20(3)
- Pavlov A, Mura M, Franco-Santos M & Bourne M. (2017). Modelling the impact of performance management practices on firm performance: interaction with human resource management practices. Production Planning & Control, 28(5)
- Franco‐Santos M, Nalick M, Rivera‐Torres P & Gomez‐Mejia L. (2017). Governance and Well‐being in Academia: Negative Consequences of Applying an Agency Theory Logic in Higher Education. British Journal of Management, 28(4)
- Franco-Santos M & Doherty N. (2017). Performance management and well-being: a close look at the changing nature of the UK higher education workplace. The International Journal of Human Resource Management, 28(16)
- Bourne M, Pavlov A, Franco-Santos M, Lucianetti L & Mura M. (2013). Generating organisational performance. International Journal of Operations & Production Management, 33(11/12)
- Franco-Santos M, Lucianetti L & Bourne M. (2012). Contemporary performance measurement systems: A review of their consequences and a framework for research. Management Accounting Research, 23(2)
- Boyd BK, Franco Santos M & Shen W. (2012). International Developments in Executive Compensation. Corporate Governance: An International Review, 20(6)
- Franco‐Santos M, Kennerley M, Micheli P, Martinez V, Mason S, .... (2007). Towards a definition of a business performance measurement system. International Journal of Operations & Production Management, 27(8)
- Bourne M, Kennerley M & Franco‐Santos M. (2005). Managing through measures: a study of impact on performance. Journal of Manufacturing Technology Management, 16(4)
- Bourne M, Franco-Santos M, Kennerley M & Martinez V. (2005). Reflections on the role, use and benefits of corporate performance measurement in the UK. Measuring Business Excellence, 9(3)
- Franco‐Santos M, Bourne M & Huntington R. (2004). Executive pay and performance measurement practices in the UK. Measuring Business Excellence, 8(3)
Conference Papers
- McCharles A, Franco-Santos M, Reinmoeller P, Arino A & Beamish P. (2023). International joint venture formation process: An insider’s analysis
- Terroba A, Franco-Santos M & Adams R. (2023). Answering the sustainability call: using management control systems to deliver sustainable goals
- Chivers J, Franco-Santos M & Bourne M. (2023). How does the relationship between incentives and customer experience manifest itself? A review and research agenda
- Latorre-Cosculluela C, Rivera-Torres P & Franco-Santos M. (2023). Working in Extreme Contexts: Revisiting the Relationship between Staff Emotions and Outcomes
- Franco-Santos M, Marcos Cuevas J, Hough A & Rivera-Torres P. (2023). Enablers and inhibitors of well-being in sales: Investigating the impact governance structures
- Bawa IS, Franco-Santos M & Bourne M. (2023). What do we know about the adoption of Management Control Systems (MCS) in start-ups?
- MacCharles A & Franco-Santos M. (2022). An Empirically Grounded Framework of Contextualized International Joint Venture Formation Processes
- Cespedes G, Franco-Santos M & Reinmoeller P. (2022). A Closer Look at Team Interdependence: A Review and a Research Agenda
- Stull D, Franco-Santos M & Bourne M. (2022). Algorithms, agency and corporate governance
- Chivers J, Franco-Santos M & Bourne M. (2022). Understanding the relationship between employee incentive schemes and customer experience: A systematic literature review
- Afonso D, Franco-Santos M & Battista V. (2021). Individual identity and organizational control systems: A review and a new research agenda
- Cespedes G, Franco M, Reinmoeller P & Sánchez J. (2020). Partners and Strangers: How the CEO Deals with the Tension Between Trust and Control in the TMT
- Cespedes G, Franco-Santos M & Reinmoeller P. (2020). Integration at the top: A closer look at top management team internal process
- Cespedes G, Franco-Santos M & Reinmoeller P. (2019). Building trust at the top
- Otley D & Franco-Santos M. (2018). Towards a better conceptualisation of management control systems: A complexity view
- Franco-Santos M, Otley D & Rivera P. (2017). Performance management practices in Higher Education: A choice or a consequence of their past
- Bender R & Franco-Santos M. (2017). Unlocking the black box of executive compensation: An investigation of the mental models influencing compensation consultants' advice
- MacBryde J & Franco-Santos M. (2016). Designing better performance measurement systems in universities using the business model canvas
- Franco-Santos M, Battista V & Lucianetti L. (2015). Managing the unmanageable: A closer look at the relationship between control systems and the performance of universities
- Franco-Santos M, Battista V & Lucianetti L. (2015). Managing the unmanageable: A closer look at the relationship between control systems and the performance of universities
- Franco-Santos M, Nalick MS & Rivera-Torres P. (2015). Applying Stewardship and Agency Theories to Governance Structures inside Organizations
- Marcos-Cuevas J & Franco-Santos M. (2015). The Impact of Sales Performance Goals on Behaviors: Enhancing or Compromising Sustainable Performance?
- Franco-Santos M, Nalick M, Rivera P & Gomez-Mejia L. (2014). The Reconciliation of agency and stewardship theories: Why neither theory alone can satisfy the expectations of internal stakeholders
- Franco-Santos M. (2013). Performance management in English higher education institutions
- Bourne M, Gray D, Mura M, Pavlov A, Franco-Santos M, .... (2012). The Effect of Performance Measurement on Performance: Does Human Resource Management Have Anything to Contribute?
- Franco-Santos M, Khilji S & Bourne M. (2011). Understanding the performance impact of Investors in People: a social exchange approach
- Franco-Santos M. (2011). Multi-criteria performance measurement, executive compensation and firm performance: The moderating role of organizational culture
- Bourne M, Mura M, Franco-Santos M, Pavlov A, Martinez V, .... (2009). Performance Management Practices and the Drivers of Business Performance
- Franco-Santos M. (2009). Diverse measurement, compensation and firm performance: The moderator role of organizational culture
- Bourne M, Franco-Santos M, Pavlov A, Martinez V & Lucianetti L. (2008). Performance management practices and their impact on organisational performance: implications for HR and performance measurement research
- Franco-Santos M. (2007). The performance impact of using measurement diversity in executives incentives
- Marcos Cuevas J, Marcos Cuevas J & Franco-Santos M. (2006). How Can We Make Iberoamerican Research More Relevant to Practice and Policy Makers?
- Franco-Santos M, Bourne M & Huntington R. (2005). The relationship between strategic performance measurement systems and executive compensation systems: A UK based study
- Franco-Santos M & Bourne M. (2004). Are strategic performance measurement systems really effective?
- Micheli P, Franco-Santos M, Marr B & Bourne M. (2004). Business performance measurement - an organisational theory perspective
- Marr B, Neely A, Bourne M, Kennerley M, Franco-Santos M, .... (2004). Business performance measurement - what is the state of use in large US firms?
- Franco-Santos M & Bourne M. (2003). Business performance measurement systems: a systematic review
- Bourne M, Kennerley M & Franco-Santos M. (2003). Managing through measures: a study of the impact of performance measurement on performance
- Franco-Santos M & Bourne M. (2003). The link between strategic performance measurement systems and reward systems: a review of theory and practice
Books
- Franco-Santos M, Stull D & Bourne M. (2022). Performance Management and Wellbeing at the Workplace In Handbook on Management and Employment Practices (3). Springer International Publishing.
- Franco-Santos M, Stull D & Bourne M. (2021). Performance Management and Wellbeing at the Workplace In Brough P, Gardiner E & Daniels K (eds), Handbook on Management and Employment Practices. Springer International Publishing.
- Franco-Santos M, Stull D & Bourne M. (2021). Performance Management and Wellbeing at the Workplace In Handbook on Management and Employment Practices. Springer Nature.
- Bender R & Franco-Santos M. (2017). Executive remuneration: Factors influencing consultants’ advice
- Brennan J, Naidoo R & Franco M. (2017). From Academic Profession to Higher Education Workforce: Academic Careers in the UK In Machado-Taylor , Maria , Soares , Meira V, Teichler , ... (eds), Challenges and Options: The Academic Profession in Europe. Springer.
- Franco-Santos M, Larraza-Quintana M & Bourne M. (2015). People management standard, managerial capabilities and performance In Valle-Cabrera R & Lopez-Cabrales A (eds), New Clues for Analysing the HRM Black Box. Cambridge Scholars Publishing.
- Gomez-Mejia L & Franco-Santos M. (2015). Team-based incentives: Creating a culture of collaboration, innovation and performance In Berger L & Berger D (eds), The Compensation Handbook (6).
- Franco‐Santos M & Gomez‐Mejia L. (2014). Reward Systems In Cooper C(ed.), Wiley Encyclopedia of Management (3rd). Wiley.
- Lucianetti L & Franco-Santos M. (2013). Human Resource Performance Management in Italian Universities In al SME(ed.), Public Sector Management in Italy. McGraw Hill Education.
- Gomez-Mejia LR, Berrone P & Franco-Santos M. (2010). Compensation and Organizational Performance
- Franco-Santos M. (2008). Performance measurement issues, incentive application and globalization In Global Compensation: Foundations and Perspectives. Routledge.
- Franco-Santos M. (2008). Performance Measurement Issues and Incentive Application In Gomez-Mejia L & Werner S (eds), Global Compensation. Routledge.
- Franco-Santos M & Bourne M. (2004). The linkage between performance measurement systems and reward practices In The Handbook of Performance Measurement. Gee Publishing.
- Bourne M, Franco-Santos M & Wilkes J. (2004). The impact of performance measurement on performance In The Handbook of Performance Measurement. Gee Publishing.
- Franco-Santos M. (2001). Rewarding hot skills In Cinco Dias Special Edition.